The theme for Ticketsolve's 2023 annual forum was all about taking a moment and giving everyone the chance to RECHARGE. Taking place in London and Dublin in February and March, RECHARGE brought together industry experts and professionals for a series of presentations and interactive sessions focused on putting together the right recipes for setting organisations up for success.
To give everyone the opportunity to take a moment and RECHARGE ready for the year ahead, whether you attended on the day or not, we have created a collection of materials from the forums for you to explore. You can access full recordings of key sessions from RECHARGE London, and resources and downloads from sessions at both London and Dublin.
You can also join us for the next Ticketsolve Academy on Tuesday 28th March at 10:30am where we will be presenting the Ticketsolve 2023 Product Roadmap. This will be valuable for anyone who couldn't attend RECHARGE, as well as those of you who did attend but want a refresher on the key upcoming features presented by Nick and Sergi. Add the event to your calendar or save the Zoom link.
Highlight reels
Session recordings
Take a look at recordings of some of the key sessions that took place at RECHARGE London.
PLUG IN & SWITCH OFF: Welcome
Ticketsolve welcome from managing director, Paul Fadden.
A TEMPERATURE RISE: Opening Keynote
Opening keynote from Anthony Roberts, Director at Colchester Arts.
POWER-UP & EVOLVE: Website Accessibility
Technology accessibility consultant, Catherine Turner challenges our understanding of website accessibility and how it should advance going forward.
A CHANGE OF BATTERIES: Google Analytics 4
Chris Unitt of One Further takes us on a journey into the new Google Analytics 4.
POWER TOOLS: Automated Reports
Chris of Ticketsolve looks at how to streamline your 2023 through the power of automated reporting & real-time insights from your analytics.
You can access a how-to guide on using the Ticketsolve automated reporting functionality. If your venue is not yet using the new auto reporting functionality, get in touch with us at support.
RECHARGE YOUR PRACTICES: Redesigning the Ticketsolve Help Centre
Learn about how we are redesigning our Help Centre to give you the support you need, whenever you need it and empower your Ticketsolve experience with Natalie Watson.
If you have any suggestions and ideas for what content you would like to see in the new-look Ticketsolve Help Centre, please let Natalie know by completing this form.
RENEWABLE ENERGY: Going Eco-friendly
As the climate crisis takes centre stage in all areas of the industry Emma Young of Ticketsolve offers helpful tips to ensure your venue is as eco-friendly as it can be.
Skip to the Resources section of this article for a full list of the organisations and websites that Emma shared in her session.
CONNECTED ENERGY SOURCES: The Arts & Culture Collective
The Arts & Culture Collective is a Ticketsolve initiative that explores the main challenges facing arts organisations. Lucy Costelloe takes us through what we’ve learnt so far.
REAL POWER: Ipswich Theatres Case Study
In this Ticketsolve Customer Case Study, Peter Ling from Ipswich Theatres looks at improving all aspects of operations across multiple venues.
THANK YOU: Close
Paul Fadden of Ticketsolve closes the day.
Resources
We've compiled a handy list of resources and downloads for you to explore from both RECHARGE London and RECHARGE Dublin.
Website Accessibility Whitepaper with Catherine Turner
Catherine has worked with us to create a whitepaper to help demystify web accessibility. This whitepaper is a practical guide that you and your team can use to create a more inclusive experience for your audience.
Making Your Venue Greener
- Julie's Bicycle Programmes: Offering a Spotlight Programme and certification, The Colour Green Lab and Resources for NPO eco-responsibility.
- Creative Ireland Programme: Engaging the Public on Climate Change through the Cultural and Creative Sectors.
- Arts Council England Environmental Programme: Learn all about the Culture, Climate and Environmental responsibility report and the arts council eco-responsibility pledge to the industry.
- Carbon Literacy Project: In association with HOME theatre offers training, resources to help create climate awareness in venues.
- The Theatre Green Book: An initiative centered on getting the theatre industry to work more sustainably.
- Ergon Theatre: One of the UK’s leading Climate Theatre companies.
Ticketsolve's case study with Lime Tree Theatre also looks at how the team explored their practices and processes and identified changes towards a greener future.
Safe to Create
Safe to Create is managed by the Irish Theatre Institute, and is a resource for the Irish arts and creative sectors to promote Dignity at Work. On the Safe to Create website you can find resources such as toolkits and trust statements, as well as training programmes developed for the sector.
Arts Professional Partner Pod with Ticketsolve: Surviving Permacrisis
Get connected with the Arts Professional Partner Pod, recorded live on stage at RECHARGE London. Host Robin Cantrill-Fenwick of Baker Richards is joined by panellists Iain Christie from Liverpool's Royal Court, Penny Hansen from The Cresset in Peterborough, and Katie Moffat from Substrakt to discuss three big questions. Listen to the podcast now.
Legitimate Interest Guide with Theatre Forum
Take a look at the slides and resources on how to approach using legitimate interest for marketing permissions with Theatre Forum.
RECHARGE Powerpack by the Digital Culture Network
The RECHARGE Powerpack, filled with webinars, articles, newsletters and more to give your day a boost! This pack of tech treasures has been provided by our partners, the Digital Culture Network, who provide practical help to organisations and individuals, focusing on digital skills and leadership development. Get your RECHARGE Powerpack.
Thank you to all of the speakers, organisations and attendees that make RECHARGE 2023 happen!
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