In this article, we will look at how to use Ticketsolve's Rewards functionality to add Rewards as a perk for benefit holders (members). The Reward rate functionality in Ticketsolve works like other retail rewards or club card programmes. Each time your customer makes a purchase online or through the box office the percentage or monetary rate you set will be credited to their account, which can be redeemed as payment on future purchases.
Rewards as part of your membership schemes (Benefit Products)
Memberships (Museum Member, Film Festival Friend, Family Membership, etc.) and multilevel membership schemes (Silver Member, Gold Member, Platinum Member, etc) are treated as Benefit Products in Ticketsolve.
You can offer any wide range of perks and benefits to members (benefit holders) through Benefit Products - including Rewards.
Before you begin you need to create a new Benefit Product (Membership) with the tag 'rewards' or you can add Rewards to an existing Benefit Product.
Ticketsolve Tip
Any Benefit Products with Rewards requires the tag 'rewards'.
Add the Reward rate to a Benefit Product
A Reward within Ticketsolve means that a Benefit holder receives a set amount or set percentage back each time they order. This amount is set in Settings and is called "Voucher reward rate", which can be set at the account level or at the individual program, show, event, ticket price or product level.
For example, if you set the reward rate at 10%, customers with the Benefit Product will receive 10% of the value of their order into their account (e.g, a £40 purchase, will mean the customer gets £4 into their account which can be used in the future). Alternatively a monetary amount is fixed, so for example customers get £1 into their account every time they make a purchase regardless of the value of their purchase.
Below are some additional examples of rewards you can offer:
- Percentage rewards: Members receive a percentage back on all orders, e.g., members get 5% rewards on all tickets they book. (Voucher reward rate would be '5%').
- Fixed amount rewards: Members receive a fixed amount back per ticket or per show, e.g., members get 75p/75c back per ticket booked. (Voucher reward rate would be '0.75').
Once you have decided the rewards rate you want to offer (remember the settings below will change the reward rate for all memberships across your account (including subdomains) go to:
Settings > General Settings
1. Search and select the "Voucher reward rate" setting (left column).
2. Enter the reward rate you want to use in a percentage or monetary amount.
3. Click Update to save.
Ticketsolve Tip
The Voucher reward rate can be applied at various levels such as Program, Show, Event and Pricing so it is great to use in marketing campaigns and can be very targeted and specific.
4. Tag the Benefit Products entitled to this reward rate, e.g., 'rewards'.
Check Rewards balances
To check a customer's Rewards balance, go to Customers > Search Customers
1. Search and select the customer you require.
2. Click on the Membership tab In the customer record.
3. Click Rewards log tab in the submenu.
4. Here you can see the customer's current Rewards balance.
Ticketsolve Tip
You can manually change the Rewards balance by clicking change (to the right of the balance).
Using Rewards as payment in the Box Office
In the Box Office, once you click Payment Options in the Cart, you will be taken to the Confirm Order screen.
Here you will see a variety of payment methods you can select, including Member reward.
Customer's can use a combination of payment methods and can use all or only some of their Rewards balance - depending on your policy regards rewards redemption.
Clicking Member reward opens a pop-up with the following information:
- Benefit type: Will be the Membership / Benefit Product the customer has
- Amount available: Rewards balance available.
- Enter payment amount: Defaults to the full Rewards balance, but you can enter a specific amount.
- Amount left: Customer's Rewards balance after payment.
1. Enter a payment amount or leave the full balance as it appears.
2. Click Pay Now.
3. Add additional payment methods if required.
4. Click Confirm Order or Reserve Order and continue to process the sale.
Important
It is only possible to use a portion of the Rewards balance through the Box Office. When customers use Rewards as payment online, they must use the entire balance.
Customers using their Rewards balance online
Customers can also use their Rewards balance to make payments online.
1. Customers need to login into their account with the Rewards balance when checking out.
2. On the payments page, they will see their membership rewards balance.
3. To use the balance, customers need to click the Use Rewards Balance button.
4. To undo, they can select Don't Use My Rewards.
5. Any Outstanding Amount Due will appear and they will be prompted to enter their Payment Details to continue.
Important
Customers can only use the full the balance of their rewards online. To use a portion of Rewards balance, sales must be processed in the Box Office.
Viewing customer's Redemption history
To check a customer's Reward redemption history,
Go to Customers > Search Customers
1. Search and select the customer you require.
2. Click on the Membership tab In the customer record.
3. Click Redemption history in the submenu.
4. Here you can see the Date, Order Number, as well as Amount used.
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