Workshop Resources - 2024

We hope you enjoyed Ticketsolve's 2024 Workshops! We've put together a handy list of how-to articles to guide you through the content covered during the workshop sessions, as well as the full presentation for you to share with your teams.

Presentation Slides

Online Session Recording

Watch below for a concise 2-hour version of the 2024 workshops.

Help Articles & Resources

💡 Collaborating on Customer Experience

• How to change the styling of your Ticketsolve website
• Checkout Mailer - MJML email template
• Upcoming Event Customer Alerts: Sending pre-event reminder emails
• Upcoming Event Alert - MJML email template
• Boxed Automations: First Time Customer - Alpha testing
• Post-Event Customer Alerts: Sending post-event emails to customers
• Post-Event Alert - MJML email template

✨ Latest Developments

• Low Availability Indicator
• Gifting of Digital Gift Vouchers
• What's new in the upgrade to Waiting Lists?
• Customising and generating Order Invoices
• Sending an email when an order is Reserved
• Tasks: Your Ultimate Productivity Toolkit - Academy
• Upgrade to Phone fields - new Country Calling Code prefix
• Automating the Events Revenue report to send to promoters and producers

📨 Communications Reinvented

• Introduction to MJML email templates
• Getting started with MJML design

🔍 Ticketsolving Tips & Tricks

• How to create and manage waiting lists for events
• Web Accessibility on Ticketsolve
• How to remove Booking Fees & Charges from free/comp tickets
• Customising and generating Order Invoices
• How to customise the requested customer details for online orders
• Start or Join a Sales Session
• Quick Sale setting

🤲 Projects & Pipelines

Coming soon...!

🎯 Marketing Fundamentals

• How to use Your Reports
• Marketing campaign for a returning event
• Segment your Audience for Mailchimp Marketing Campaigns
• Using Customer Campaigns within Ticketsolve - Report on ROI
• Managing Tags in Ticketsolve
• Guide to setting up GTM and GA4

🚀Closing the Loop

• Community section of the Help Centre

📍 Product Roadmap

• Scanning (2024) including third-party integration - Academy
• New Donation & Gift Aid Feature - Alpha Testing

🤝 Nurturing Our Partnership

• How to get in contact with Ticketsolve Support
• Training Course #1: Box Office (Fundamentals)
• Training Course #2: Box Office (Advanced)
• Did You Know?... - Bitesize Videos
• Academy Recordings (2024)
• Case Studies, Whitepapers & Podcasts