In this article, we are going to look at a quick and easy way to view and update individual Gift and Credit vouchers using the Vouchers area of Box Office, for example, if you need to check the remaining amount on a voucher or update the expiry date.
Viewing and searching for Vouchers
To access the Voucher tab go to Box Office > Vouchers.
The page will then display all vouchers created on your account. By default, the list is ordered by 'last created' voucher and displays 20 results but this can be changed using the dropdown on the right side of the page.
To find a specific voucher:
1. Enter the customer name or voucher code into the search bar.
2. Hit Search to find.
You will then see a row per voucher. Here we can see:
- Voucher code
- Customer name
- Total amount on the voucher when it was sold
- Amount redeemed on voucher
- Amend remaining on voucher
- Expiry date (if there is one)
3. If you need more detail, click on the 3 dots at the end of the row to View voucher.
Viewing more details and updating a Voucher
Once we have clicked into an individual voucher, in this view we can see details on:
- Customer details
- Itemised record of the order(s) the voucher has been redeemed on
- Total amount on the voucher when it was sold
- Amount redeemed on voucher
- Amend remaining on voucher
- Expiry date (if there is one)
We can also click Update expiry date to set or change the expiry date of the voucher to further in the future or in the past, and click Reprint voucher to print the voucher at Box Office.
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