How to resend a customer's confirmation email

Sometimes customers may lose their confirmation email, or be unable to find it because it went into their spam/junk folder by mistake. Luckily, resending a confirmation email to a customer in Ticketsolve is very easy!

Here are the steps to follow:

1. Retrieve the order which needs a confirmation resent: go to Box Office > Search Orders.

2. Search for the order by entering a Surname, Postcode or Order Number in the search box and then click Search to filter the results accordingly.

3. Once you have found the order, click the Additional Options icon (3 dots) at the far right of the correct order.

4. Click View order.

5. You will then be taken to the Order summary page.  In the grey bar at the upper right of your screen, you can now click on the Resend confirmation button.

6. This will present you with a new window where the customer's email address will be automatically populated. If this is the correct email, click Send Email.

IMPORTANT: You can enter a different email address into the recipient box. However, this will send the confirmation to both the newly entered address AND the original email address.

7. You will then receive a confirmation in the bottom left corner of the screen that the email has been resent to the customer.

You can read more at our blog on how to help customers with missing confirmations.