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Way to process agency ticket sales other than as 'theatre tokens'

We occasionally have to sell a certain number of tickets through Ticketmaster/See Tickets due to contractual obligations.

We don't directly receive the income from those sales, however, the total sales from all sources still factor in to the end settlement figure in the case of a box office split deal, as well as the venue's obligation to pay PRS fees.

As such, we need to be able to record ticket agent's income within Ticketsolve so that sales reports acurately show total takings.

Currently the only payment method available to do this without causing reconcilliation issues is the 'Token' payment method, with the only dropdown menu option being 'Theatre Tokens'

An additional payment method for Agents, or additional options on the Tokens dropdown menu that were then differentiated on sales reports would be useful.

5 comments

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Bryony Bell

Agreed. We use 'Cheque' in the same way, as we don't accept Cheques. 

On a related topic, does anyone have a way in which to assign agency sales for unallocated shows? This seems to work fine for allocated shows where you can assign certain seats, but for unallocated we currently just reduce the overall capacity until a final sales report comes in from the agency.

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Becca Ritchie-Timms

We don't currently use agency however, we did used to and might again in the future. The seems like a really sensible suggestion. 

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Becca Ritchie-Timms

To add to that, what might be a good catch-all and would benefit us now, is Invoice as a payment method. I currently just use Token with the reference of Invoice. We only need this for a couple of our very best customers however, it is messy. 

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Alex Minor - The Civic, Barnsley

Our box office does the invoicing for group bookers, so we tend to either leave the order reserved, and not release tickets until it's paid, or process with the 'checkout with outstanding amount' option so all payments are recorded as the actual payment method.

I can understand the need for invoice as payment method though if your finance dept does the invoicing on Sage or similar though, as you wouldn't want to record the payment method twice. Monthly reports would be a nightmare otherwise. :)

Sounds like a 'Misc' payment method would be good, but with a dropdown box that each venue could populate themselves with the various payment methods they want to use. Then use the dropdown value as the column header for reports.

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Mark Phillips

We requested an "invoice" or similar payment method about 6 months ago (but a misc payment method where the venue can rename to whatever they wish would be even better).... I live in hope....

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