Planned
Upcoming Event Alert - Is the alert lead time show/event a possibility?
Sharon Kiely
Hi there,
Is it possible to amend the pre-event alert lead time on one show or event only? . It would be good if I could sent out an automated alert a few days before an event that's sold out, so that we may get returns in enough time to work through the waiting list.
An option to change the lead time at event/show level if we need to would be great, so that we can fill potentially empty seats with wait list. 24 hrs is too close, as people have already made plans etc so wait list dwindles quickly. I don't want to alert all customers to all events a few days out, 30 hrs generally works fine for us, it's just for specific events. (if this is already an option, apologies - I couldn't see reference to it on the sheet).
Thanks,
Sharon
0
Comments
Hey Sharon,
Thank you so much for sharing your feedback! I've passed this along to our development team, and they’ll be reviewing it soon to see if this is a functionality we are able to add to our backlog of future work. I’ll keep you posted here with any updates as soon as I have any news 😊
Hi Sharon,
I wanted to give you an update! Our Dev team has reviewed your request, and as part of our ongoing work on automations, we’re planning to explore the option of manually sending pre/post alerts on an ad-hoc basis. While this is slightly different from directly amending the sending time, it should address your request by allowing adjustments for specific events and offering greater flexibility within the system's automations. 😊
I’ll be sure to keep you updated here as soon as I have more news to share!
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