Planned
Tagging Order Comments to show on scanners
Emily
Hello,
We have recently started using scanners for get in to some of our shows and we have had feedback from our door staff that it would be helpful if pinned order comments could appear when they scan a ticket.
We already tag customers who we know have specific access requirements and also pin a comment on their customer record and this will show up on the scanners but this isn't always useful as often the booker isn't the person with the access requirements and the comment might only be relevant for a specific show.
Is there a way that we can have order specific order comment pinned to flag on the scanners? Sorry if this already exisits!
Best
Emily
0
Comments
Hey Emily,
Thank you so much for sharing your feedback - and you are correct - currently, the only comments that are displayed on the Check-in App are those that are pinned to a customer record.
I've passed this suggestion along to our development team, and they’ll be reviewing it soon to see if this is a functionality we are able to do. I’ll keep you posted here with any updates as soon as I have any news 😊
Hey Emily,
I’m pleased to let you know that our development team has agreed to this, and it’s now on our development backlog. While I don’t have a timeline just yet, I’ll keep you posted here as soon as I have any updates. 😊
Hi Natalie,
Ah that's great news! Thanks so much for looking into this, the ops team will be very happy it's on its way.
All the best
Emily
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