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A discount code that also removes booking fee
Kai Aberdeen
I have a school concert event where each of the 11 schools performing will receive 3 pairs of comps (head teachers, governors etc).
In order to track and avoid duplication i would like to give 3 discount codes to each school.
As it currently stands they will still have to pay online fees if they redeem comps online so a discount code that also negates booking fees would mean they don't have to call the box office, come in to the box office or pay a fee to get a comp.
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Just updating this thread to say that it is usually possible to remove booking fees & charges when a discount is set to bring the price of a ticket down to £/€0, by making a small change to how the booking fees & charges are configured in your Ticketsolve account. If you require this, just drop our Support team a ticket and we can take a look at this for you.
Have you tried setting your booking fees up as a % instead of just a number? We have to do this to make our student season ticket scheme work for students to book online. Has worked well for us over the past 3 1/2 years.
The problem with that is our fees are a set amount, we are a council and booking fees are approved by cabinet. This means that if we had VIP tickets for £75 then it would be too high a charge.
I think it’s still possible. We have a £1 standard booking fee on all tickets regardless of the ticket price and just set the percentage in the back end to ensure that works out as £1 whatever the ticket price is. It takes a little bit of fiddling and testing before publishing to the front end but is certainly possible. We have had to apply some weird percentages with decimal points to ensure it comes out at £1 each time.
Hi Kai, Hi James
Thanks for getting in touch.
I will run some tests and be in touch.
Thanks
Katy
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