New Help Centre - Academy

26 April 2023

In this Academy session, we walked through the brand-new Ticketsolve Help Centre. The new Help Centre features a more intuitive and user-friendly design, making it easier for you to find the answers you're looking for.

The key improvements we've made include:

• A redesigned homepage, improved navigation and help article categorisation.
• Easy to read articles that provide step-by-step instructions and helpful tips to address common issues.
• Easy access to resources such as case studies, whitepapers, and upcoming events.
• Introduction to Ticketsolve video training module for new starters at your organisation.

In this session, we covered:

• Why we redesigned the Help Centre.
• A demo of all of the features within the new Help Centre.
• Future work and plans for improving the Help Centre and support service we offer.

We'd love to hear your ideas and suggestions for content that you'd love to see in the Help Centre! To let us know, please fill in our short Google feedback form.