Ticketsolve's automated sales alert feature enables you to get an email notification every time a ticket for a show or event is purchased so that you can keep track of your sales in real-time.
Tag the show or event
The steps are the same if you want to create an alert every time a ticket is sold for:
- for any event within a show or,
- a specific event only.
In the example below, we will add a tag to the show to receive an alert every time a ticket is sold for any event within that show.
Go to Manage > Shows (or Run > Event to select a specific event)
1. On the Show Details tab, you will see a Tags box.
2. In the Tags box, type in the box to create a unique tag for this sales alert and click return on your keyboard. In this example, the tag is 'workshopalert'. Remember that tags have to be one word, with no spaces.
3. When you've added your tag click Update Show.
Create the user
Email alerts are setup under a user profile, but because we need to add a 'filter' tag to the profile, you need to set up a new account for the purposes of the alert, so that your existing user account is not changed. Don't add a filter tag to your existing user account.
To set up a new user account:
Go to Users > Manager Users
1. Create a new user, either by clicking the Add New + button or by clicking the 'click here to create a new one' link in the middle of the screen.
Fill in the user information:
1. Add a name.
2. Add the email address (which you want the alerts sent to).
3. Add a username.
4. Add a password - the password must use at least 9 characters (including 1 number and 1 symbol), and not be a dictionary word.
5. Select the user role 'Super'.
6. Important: You need to add a tag to the user account in the format of filter:tag so in this example the product has been tagged with 'workshopalert' so the tag to add to the user account tag is filter:workshopalert.
7. Click Add at the bottom of the page when complete.
Set up the sales alert
To now set up our alerts:
1. Navigate across to the Manage Alerts tab.
2. Find the alert called 'Each time an order containing an item with a tag watching the filter tag on the user is made' and toggle it to On.
3. Then click Update Alerts.
You will now receive an email notification each time a ticket for this show is purchased.
If you are interested in learning more about other email alert functionality check out the following articles:
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