Ipswich Regent Optimises Operations Across Multiple Venues - Case Study

Facing the permanent closure of their box office, Regent Ipswich and Corn Exchange had to move quickly to figure out how to maintain excellent customer experiences with the new realties of a smaller staff, centralised call centre and a smaller budget. Using smart automations, a self service help centre and staying true to their core values, Ipswich has been able to continue to delight customers and grow their audiences.

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