The Gifting of Gift Vouchers feature allows Money Voucher products to be sold and purchased as gifts, with a digital Gift Voucher being emailed to the recipient on a chosen date, along with a personalised gift message.
How does Gifting of Gift Vouchers work?
This feature allows your Money Voucher products to be purchased as gifts and emailed directly to the recipient, either instantly or on a future date. All that's needed to send a digital voucher as a gift is the recipient's name, email address, message, and the date the voucher should be sent.
On the chosen date, the digital voucher will land in the giftee's inbox, ready for them to redeem, along with the sender's personalised gift message.
Important
Gifted Vouchers will only be digital i.e., the voucher will be emailed to the recipient. This feature does not enable Vouchers to be gifted by post.
Setting up Vouchers to be gifted
There's nothing you need to turn on to use this feature, as all Voucher products will have the gift option by default. However, there are a few things you'll want to consider to make sure you'll get the most out of it.
A specific E-Gift or Digital Voucher Money Product
If you already offer postable gift vouchers, we'd recommend creating a specific Money Voucher product named "E-Gift" or "Digital Gift Voucher" that is to be used for the gifting feature so that if you already offer postable gift vouchers, the gifted digital vouchers aren't confused with that.
The design of your Gift Voucher
The email the giftee receives contains a link to download the voucher to their device as a PDF (in the same way that tickets/vouchers are downloaded from the Checkout Mailer). The downloaded voucher pulls from the setting called "template_data_print_at_home_product".
If you need a hand with creating a template design, read our guide on Creating a Digital Gift Voucher Product.
Gifting Vouchers online
On the Products page, each Money Voucher will now have a new button underneath the usual quantity selector that reads Add as Gift.
To send a Voucher as a gift online customers will need to:
1. Click the Add As Gift button.
2. A pop-up will open with the following fields to complete:
- Name (required)
- Email (required)
- Delivery Date (required)
- Message (optional)
Important: A delivery date will always need to be populated (the customer won't be able to proceed if a date isn't added). So, if the gift needs to be sent immediately, today's date needs to be added in.
Gifts scheduled for future dates will be sent at 9am on the selected date.
3. When the fields are complete, they will need to click Save to add the product to the Cart.
4. The customer can now proceed through the checkout process to complete their order.
Good to know...
Once the pop-up box has been completed and saved so the Money Voucher gift is in the Cart, a Gift to: [Name] label will appear in the cart pop-up along with a badge denoting the number of vouchers on the Add to Gift button to visually reinforce to the customer that the voucher has been added to Cart as a gift.
As the customer goes through the checkout journey, the gifted voucher is easily readable in the Cart, and the Gift to [Name] label is clickable at any point so the user can edit the recipient's details if they need to.
Gifting Vouchers at Box Office
When a Money Voucher product is now selected from the Products tab, a new As as gift tab will appear at the top of the window header.
To sell a Money Voucher as a gift at the Box Office:
1. Click on the As a gift tab, and you will see a pop-up.
2. The following will need to be completed:
- Name (required)
- Email (required)
- Delivery Date (required)
- Message (optional)
Important: A delivery date will always need to be populated (the customer won't be able to proceed if a date isn't added). So, if the gift needs to be sent immediately, today's date needs to be added in.
Gifts scheduled for future dates will be sent at 9am on the selected date.
3. When complete, click Update Cart to save the information and add the Voucher product to the Cart as a gift.
4. The order can now be processed and confirmed.
Good to know...
Once added to Cart, a Gift: [Email] label will appear underneath the Money Voucher listing. This Gift: [Email] label is clickable at any point so the user can edit the recipient's details.
Clicking on this label will re-open the gift detail pop-up so any editing of details can be processed before the order is confirmed.
When an order has been confirmed, it is easy to identify when a Money Voucher has been gifted and the recipient. When viewing an order (Search Orders > View Order), on the Order Summary page the Gift: [Email] label is visible next to the name of the Money Voucher product.
Receiving the Gifted Voucher
The recipient of the gifted Money Voucher will receive an email on the day the voucher was selected to be sent. It will contain the name of the Ticketsolve account the Voucher was purchased on, the gift message left by the sender, voucher redemption code, and a link to download the voucher.
We've pre-built a Gifted Voucher MJML email template for you to use out of the box. The template will likely work for you as is, but you can customise it if you need to. Here's an example:
Important
If you're not yet using our new MJML email templates please contact our Support team to be switched over!
The customer sending the voucher will receive the standard Checkout Mailer (Confirmation email) listing the Money Voucher product with a note to say it was gifted and the recipient's email address.
If you have an expiry time set on your Money Voucher products, e.g. 12 months, when a voucher is gifted on a future date, the expiration time will only start from the date the voucher is sent to the recipient (and not the date of purchase).
Amending and Resending Gifted Vouchers
Updating recipient details, sending date or resending
If the recipient details need amending after an order has been confirmed, or you need to resend the voucher, this can be done easily.
1. Go to either Search Orders > find the order > click on it to load the pop-up, or click View Order to load the Order Summary page.
2. Click on the Gift: [Email] label.
3. Update the details as required. Note that you will not be able to change the delivery date if the voucher has already been sent. If you only need to resend the voucher, just make a small edit to one of the fields e.g. the message to enable the Resend option.
4. Click Update to save (or Update and Resend if the voucher has already been sent).
Exchanging
You will need to create a brand-new order and use the original incorrect voucher to pay for the new order:
1. Get the redemption code for the original (incorrect) voucher.
2. Process a new order at Box Office, selling a new gifted voucher for the original amount and with the correct recipient details.
3. On the Payment Options screen select Voucher as the payment method.
4. Use the original Voucher to pay for the new order by pasting the redemption code to search for it and then selecting it.
6. Click Pay Now.
5. Click Confirm Order to confirm the new order as normal.
The original/incorrect voucher will now have a 0 balance on it, so it is unusable, and you will have a new second order with the correct recipient details.
It is not possible to refund a gifted voucher that has already been sent to the recipient in the standard way. If you need to refund a gifted voucher that has already been sent, you will need to confirm that the voucher has not been redeemed, and then refund the customer outside of Ticketsolve (e.g. on Global Payments or via chip & pin) and then contact Ticketsolve Support to request they zero off the voucher and destroy the order.
Removing gifting
To stop a specific Voucher product from having the gift option, add the Tag 'not_giftable' to the Voucher product in question.
When this is added, the Voucher product will no longer have the option to be purchased as a digital gift voucher to send to a recipient on your Ticketsolve website or at the Box Office.
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