This article will take you through how to set up automated notifications for Users in Ticketsolve. Within Ticketsolve, you can set up a variety of automated alerts or notifications when an action takes place in the system or for updates on certain reports. These alerts can be easily be turned on or off in individual User profiles.
Notifications in Ticketsolve
Users can receive a number of different automated notifications from your Ticketsolve Account. Below is the list of alerts and explanations on what each one does.
Each time an order is made
Sends an email every time an order is processed.
Each time an order containing an item with a tag matching the filter tag on the user is made
Sends emails for every order processed on shows or products with a common tag. For example, you could set this up for a particular tutor on a workshop so they get a notification every time an order is placed for their workshop.
Each time an online order is made
Sends an email every time an online order is made.
Each time a phone order is made
Sends an email every time a phone order is made.
Each time a boxoffice order is made
Sends an email every time a box office order is made.
Each time a refund is made
Sends an email every time a refund is processed. Often used by Accounts Department.
Each time a product is sold
Sends an email every time a product is purchased.
Each time a benefit product is sold
Sends an email every time a benefit product is purchased. Particularly useful for the person(s) overseeing a venue's Friends/Membership Scheme.
On a daily basis, of all expiring reservations
Email sent at 72, 48 and 24 hours out from a reservation expiring. Good for box office staff to follow up on reservations and hopefully take payment.
Each time a comment is left on an order
Sends an email every time a customer or staff member leaves a comment on an order.
On an hourly basis, with a sales report of shows with tags that match the users filter tag
Sends an email every hour with all account sales that match the filter tag.
On a daily basis, with an event revenue report of shows with tags that match the users filter tag
Similar to orders/filtered, this works on tags and sends a daily report with sales figures for whatever shows/events have been tagged.
Each time an email is bounced or rejected
Sends an email whenever a confirmation email is not received by a customer. Useful when Print At Home is in use so you can follow up without the customer needing to get in touch.
Turning on automated notifications
Notifications and alerts are turned off by default for all Users. To begin working with automated notifications:
Go to Users > Manage Users
1. Click on a User name column on the left side.
2. Check the User has an email address in their profile. (In order for Users to receive automated notifications, Users need to have an email address that they have access to in their User profile).
3. Click on the Manage alerts tab at the top of the screen.
4. Set the toggles to on (blue) on the alert(s) you want the User to receive.
5. Select Update Alerts to save.
In this example, the User will receive an email every time a refund is made and for every customer comment left on an order.
Ticketsolve Tip
If you have multiple people working in a box office, set-up a User profile with the shared box office email address for notifications (e.g., such as customer comments) so the whole team gets important communications in a timely manner and nothing falls through the cracks.
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