Box Office Comment - 'Instruction' Setting

In this article, we will look at the "instructions" setting which adds a note or comment to an event for the box office. Instructions are a really easy way to show important information to Box Office staff at the point of sale. Anything added to this setting appears as a clear note under the event name in the Box Office tab - so it is hard to miss! 

First go to Manage > Shows.

Select the show you want to add the instruction to.

1. Click on Settings.
2. Search for the "Instructions" setting.
3. Click on the setting to edit.

4. Enter the text you'd like the Box Office team to see.

5. Click Update.

The image below shows where the text will appear in the Box Office:

 Ticketsolve Tip

The setting can also be found in General settings, Program settings and Event settings. If the instruction is just for one night of a show it is best to add the instruction at Event level rather than across the run at Show level.

Want to know more?

• Ticketolve Academy on using settings to customise shows and products
• How to cross-sell using Ticketsolve's Recommendations feature
• Cross-selling with Ticketsolve - Academy
• How to create a Show
• Using the Noticeboard