Sending an email when an order is Reserved

It's now possible to send an email to customers when an order is placed on Reserve. This email will contain details of the reservation and a link to view the full order details online. The Reservation Checkout Mailer is available for HTML, Plain Text and MJML email template formats. 

Activating the Reservation Checkout Mailer

1. Go to Settings > General Settings.

2. Find the setting called "send reserved checkout mailer" .

3. Tick the box to enable. 

4. Click Update to save.

Viewing and customising the Reservation Checkout Mailer email template

1. Go to Settings > Email Templates. 

2. Find the new template called Reserved checkout mailer.

3. You will see here that there are options for HTML, Plain Text and MJML. By default, the email will be plain text but you are able to add in your own HTML to the template. You can also opt to use the new MJML email option that we are currently Beta testing.

 Ticketsolve Tip

MJML is faster, easier, and more reliable way to build emails than HTML, and makes it simple to create beautifully designed and responsive email templates. We're currently rolling all accounts onto MJML. If you'd like get switched over now to start using MJML for your Reservation Checkout Mailer just get in touch.  

4. To see how your email will look, select the tab for the desired email format and click the Send Preview button.

Plain Text Example

We've created a basic plain text template already for you, which is what will send by default if you are using Plain Text or HTML emails. If you want, you can create a stylised HTML email and paste the HTML code into the HTML tab. 

MJML Example

If you want to use the MJML template option, first get in touch so we can enable this on your account. Once it's set up, the basic MJML template we have provided will look something like the below example with your own branding.

Editing the Reserved Order Banner text

The text that pulls through into the {{ order_reserved_order_banner }} in the emails is a Snippet that can be amended. 

1. Go to Settings > Public Website Snippets.

2. Find the Snippet called "Reserved order banner".

3. Click into the Snippet and update the text as you wish to.

4. Click Update to save.

Want to know more?

• Building a set of basic HTML system emails
• Making and managing Reservations