If you use Ticketsolve' Check-in App to check or scan in customers when they arrive at your event, you are able to see how many customers attended your event using the Checkin Log Sales Report. You can also report on customers who didn't attend (or weren't checked in!) using the Event Attendance Missed By Customer Sales Report.
Checkin Log report
The Checkin Log Sales Report is used to report on all individual customers who were checked in via the Check-in App within a date range. The report is run by the date of checkin.
1. First, go to Reports > Sales Reports.
2. Find the Checkin Log report in the listing of reports on the left.
3. Select the format you wish to view the report in. HTML to view or CSV, PDF or XLS to download.
4. Enter the From and To for the date range of checkins you want to report on (i.e. to see all customers checked in between 1st November to the 30th November. Note that the date range is the date of checkin and not the date of the event.
5. Click Generate Report.
The report will breakdown checkins by each unique event, and list the individual customers checked in, their checkin time, checkin code and ticket information. Each unique event section will also detail the total number of customers checked in for that event.
Event Attendance Missed By Customer report
The Event Attendance Missed By Customer report details a list of customers that were not checked in to the event(s) they have tickets for. The report is run by the event date range.
1. First, go to Reports > Sales Reports.
2. Find the Event Attendance Missed By Customer report in the listing of reports on the left.
3. Select the format you wish to view the report in. HTML to view or CSV, PDF or XLS to download.
4. Enter the From and To for the date range of past events that you want to report on (i.e. to see all customers who were booked on events between 20th - 21st December but were not checked in.
5. Click Generate Report.
The report will breakdown checkins by each unique customer, and list the event that they had booked for but were not checked in.
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