Introducing: Ticketsolve Automations

Welcome to our brand-new feature: Automations 🚀

This feature is designed to help you automate repetitive tasks and communications, freeing up your time to focus on what really matters – creating memorable experiences for your customers.

What is Automations?

Automation is, in its most basic form, an action performed automatically following a set of pre-defined rules. Our goal is to bring all kinds of automation right into Ticketsolve for you, and we're starting with Boxed Automations. These are pre-packaged automations that are ready to use from the get-go, meaning that we've already done all the complex work behind the scenes for you to get the automation working. All you need to do is check you're happy with the customisation options, enable the automation, and it's then good to go. 

What Automations are we rolling out?

We’re kicking things off with three powerful Automations, giving you a taste of what this new feature can do before we add even more capabilities. Here’s what you can start using right away:

First Time Customers

Keeping track of what your customers are doing within your organisation can be a huge task. Our First Time Customer automation aims to take this burden off your shoulders. Here's how it works:

• Automatic identification: The automation will identify any first-time customers and automatically tag them in the system. If they book a second time, the tag will be removed.
• Emoji tags: You can add emojis to Tags, making it easier for your box office and front-of-house teams to quickly identify different types of customers. Imagine your FOH team seeing a 'firsttimecustomer🥇' Tag when they scan a customer in. They’ll know to provide specific information about the venue, ensuring a smooth experience for new visitors.
• Welcome email: The automation will trigger an email to first-time customers to give them a warm welcome and all the information they might need. This not only enhances the customer experience but also saves you from manually tracking and communicating with new customers.

Pre and Post Event Alerts

Sending your customers relevant information before and after their visit is crucial for enhancing the customer experience, building relationships and encouraging repeat visits.

Here's how Pre and Post Event Automations work:

• Scheduled communication: Send customers important information ahead of their event and a follow-up message after the event has ended to enhance their experience from start to finish and build your relationship.
• Flexible control: Enable the Pre and/or Post Alerts across your account, or enable/disable them at various levels such as Program, Show or Event.
• Pre-built email templates: Get started right away with the pre-built Pre and Post Alert MJML email templates, or customise them with personalised information for your organisation. 

It was already possible to set these up in Ticketsolve via General Settings but to make things simpler we have moved the Upcoming Event Customer Alert and Post Event Customer Alert set up under the new Automations functionality. This transition makes it easier to manage your alerts and also gives additional flexibility in the setup. 

Already using Pre and Post Alerts in Ticketsolve?

If you're using the older Pre- or Post-Event Alerts in Ticketsolve we’ve automatically migrate them to the new Automations feature. You don’t need to do anything unless you want to make changes.

How to activate Automations

Excited to start using Automations in Ticketsolve? Follow our step-by-step guides to get up and running:

• How to set up the First Time Customer Automation
• How to set up the Pre-Event Alert Automation
• How to set up the Post-Event Alert Automation

Share your feedback

Once you've started using Automations, please let us know any thoughts, feedback and suggestions you have so we can continue to develop and refine the feature!