Ticketsolve Connect (TS Connect): Printing Quick Installation Guide

Jay Edwards

Updated April 09, 2026 12:17

What is Ticketsolve Connect Printing?

Ticketsolve Connect (TS Connect) is the application that we use for Fast Printing. Fast Printing is essential to allow your box office to print tickets in a single click, without the need to download a PDF document and print through your PDF reader. Here are some of the features of TS Connect:

Non-browser specific - you can use it with any browser or version - we recommend Chrome, however, you can also use Firefox, Edge, Safari or Internet Explorer.
Up-to-date browsing - you can use it with the latest version of your preferred browser, installing browser updates as they are deployed.
Does not require your ticket printer to be the default printer for your PC, making printing reports and other documents easier.
Ticketsolve Support can view and edit the printer configuration settings within the Ticketsolve system (please note that printers do still need to be correctly installed and configured with appropriate form sizes and defaults first).

System Requirements for TS Connect

Operating System

Apple OS X: OS X 10.7 Lion or higher*
Microsoft Windows: Windows XP or higher*
Linux: Ubuntu 12.04 Precise or higher

Browser

Please note that Ticketsolve is optimised for use with the Google Chrome browser. Some features of Ticketsolve may not work correctly in other browsers.

Chrome (Recommended): Chrome 121 or higher
Safari: Safari 17.2 or higher
Firefox: Firefox 122 or higher
- Note that Firefox requires a browser restart for HTTPS
Internet Explorer: IE 11 or higher*
Microsoft Edge: 120 or higher
- IE/Edge on domain networks require external DNS access to localhost.qz.io due to a Local Intranet Limitation.

Printers

TS Connect printing should work with any printer capable of printing a PDF and is compatible with printers using PCL, ESC/POS, EPL, ZPL, FGL and more.

The system is very flexible in allowing you to choose your preferred brand of printer. The majority of Ticketsolve users choose to use thermal ticket printers including those from Stimare, Boca Systems, Citizen, Kube, Zebra, Star Micronics etc. Some use A4 desktop printers.

How to install TS Connect

Install your printer

1. Install your printer using the appropriate driver and following instructions provided by your printer manufacturer.

2. If necessary, create a Custom Form (paper size) for the dimensions of your ticket in your device's Print Server Properties, and set the defaults for the printer appropriately. If you require any assistance with this, please contact Ticketsolve Support.

Install TS Connect

1. Download and install the latest version of Ticketsolve Connect (also called QZ Tray) as per your system requirements.

Windows - this version includes Java

Mac - this version includes Java

If you have trouble accessing the above files, click here.

2. The TS Connect (TC) icon should now appear in the toolbar on the bottom-right of your screen.

3. To set TS Connect to start automatically when the PC is restarted, right-click on the icon in your System Tray and check the box to Automatically Start.

4. To install TS Connect for a device with multiple Windows Users/logins please follow the additional instructions below.

Create a Print Profile in Ticketsolve

1. Restart your browser and log in to Ticketsolve as the User Role Super.

2. Go to Settings > Print Profiles.

3. Click Add New and the Add New Printer Profile page will appear.

4. A dialogue box should open asking you permission for the browser to establish a connection with Ticketsolve Connect. Click to Remember this decision and then click Allow. If this does not appear, try clicking on the refresh button beside the (locally attached printer's) text.

5. Create a name for your new Printer Profile. This profile is unique to each computer and should be based on a local term for the computer e.g. 'Box Office 1', 'Front Desk', etc.

6. In the printer drop-down menu, select your ticket printer. You may be required to click the adjacent refresh button on the right for your printer to appear.

7. A default profile and configuration will be displayed. You may need to adjust the width and height dimensions in the printer config to your ticket stock sizes. The long side of the ticket must be entered as height and the shorter side as the width and entered in mm, as per this example:

{
"rotation": 180,
"rasterize": false,
"base64": "true",
"size": {"width": 80, "height": 140}
}

8. When editing the configuration make sure to include all brackets and punctuation, otherwise you may be unable to print.

9. Click to Save your new Printer Profile.

10. Return to Box Office > Box Office and refresh your browser.

11. Open the main menu by clicking on the T icon (Ticketsolve logo) in the top left.

12. Click on the printer icon to open the Printer selection pop-up box.

13. Select your printer from the dropdown, and ensure that Manual print (PDF) is not checked.

14. Click Save Selection.

15. Print a recent order as a test. If TS Connect is working correctly, your ticket will print automatically (and not download as a PDF to your device first).

16. If the ticket that prints does not print correctly:

If the printing on the ticket is not aligned or fitting correctly, check that your "template data ticket" size matches the size of your ticket stock and the size set in the Printer Profile. If these are all correct, you may need to change the Paper Form Size in the Print Server Properties on your device.
If the ticket prints upside-down, you will need to return to the Printer Profile and alter the rotation from 180 to 0.
If the ticket downloads as a PDF and does not print automatically, check that TS Connect is running in your taskbar and return to step 13 to make sure that Manual Print is disabled.

17. Please note any changes to the Printer Profile will require you to refresh the browser before taking effect.

How to Install TS Connect on a machine with multiple Windows User logins

1. When completing the installation procedure for TS Connect, choose Local Machine rather than Current User.

2. When prompted to Install Certificate... click Place all certificates in the following store.

3. Browse to "Trusted Root Certificate Authorities" and select it.

4. Click Finish.

5. Click Yes on Thumbprint Security Warning. The installation will now complete.

6. The TS Connect (TC) icon should now appear in the toolbar on the bottom-right of your screen.

7. To set TS Connect to start automatically when the PC is restarted, right-click on the icon in your System Tray and check the box to Automatically Start.

8. To ensure TS Connect will automatically open for all Windows Users upon start-up, create a shortcut to Ticketsolve Connect and add it to the desktop. This can be done either by:

Clicking on the TC icon in the taskbar and clicking > Advanced > Create Desktop Shortcut.

If the above doesn't work, click > Advanced > Open file location > right-click the "ts-connect" application file and click Create shortcut.
Go to Run (Windows key+R / Apple key+R) and enter 'shell:common startup'.

Drag your TS Connect shortcut into the folder - you may need an Administrator password. It should look something like this when done:

Ticketsolve Connect will now automatically run for all PC users once the computer turns on.

Want to know more?

If you need any help with installing TS Connect then please contact Ticketsolve Support. Please note that we will require you to have the printer installed correctly on your device and discoverable on other applications (e.g. to print a PDF or Word document).

You can also read the following guides for further information: