fulfillment_options

Sean Hanly

Updated February 15, 2023 12:31

Category: fulfillment
Key: fulfillment_options
Type: multiple tick boxes
Internal setting: false
Scopes: [[:account, :program, :show, :event], [:account, :subdomain, :product]]

Overview

This setting is used to decide which fulfilment options apply at account, subdomain, program, show, event and product level.

For a fulfilment option to work, it must be enabled at account level. If you want to use a particular fulfilment option only occasionally, you will need to have it enabled at account level, disabled at subdomain level, and then enabled on the particular show(s) or product(s) you want.
When checking out via Box Office or online, all items in a cart have to have the same available fulfilment options for the options to be given to the customer at checkout.

E.g. A customer adds a ticket to a show with the fulfilment options 'e-ticket' and 'postage', and also adds a ticket for a show that has the fulfilment option 'e-ticket' and 'collection'. When checking out, the customer will only be able to see and select the fulfilment option e-ticket.

It it important therefore that at least one fulfilment method is available across the account.