check_for_single_seats

• Category: single_seats
• Key: check_for_single_seats
• Type: single tick box
• Internal setting: false
• Scopes: [[:account, :subdomain, :program, :show, :event]]

Overview 

Enabling this setting prevents individual seats being left as gaps in the seating plan when customers are booking online. This setting does not apply at Box Office; staff will always be able to select any seats, even if leaving a single seat gap.

Notes

• For this setting to work correctly the venue must be set up with correct groupings, because the grouping is what allows the system to know when seats are next to each other, and when there is a break in seats like for an aisle. If customers are able to purchase online and leave single seats, even with this setting enabled, then there may be incorrect groupings on the venue layout.
  
  
• Single seats may also be left when an event has lots of orders taking place at once. A customer may add seat A1 and A2 to their cart, another customer then adds seat A3, and a third customer then adds seats A4 and A5. Customer #1 checks out with seats A1 and A2, and customer #3 checks out with seats A4 and A5. However customer #2 decides not to checkout and seat A3 is then removed from their cart and available again. In this scenario, A3 is then left as an available single seat, even with this setting enabled, because at the time of purchasing, the single seat was not left available.
  
  
• If a seated event is set to "Seat Choice Best Available?" then this "check_for_single_seats" setting must be disabled at show or event level. It's important to do this because if this setting is enabled, and the seating selection is set at best available, customers can get stuck being assigned a seat that leaves a single seat, so can't checkout, but also can't change their seat selection. 

Related articles

Allow single seat at row end setting