Ticketsolve supports assigning multiple Benefit Products to a single customer. This allows organisations to manage overlapping schemes, such as memberships, patron programmes, access registers, or passes, so customers can hold more than one benefit at the same time, whether purchased online, through the Box Office, or gifted.
Introducing Multiple Benefit Products
Benefit Products let you sell or assign schemes that reward loyalty, provide access, offer perks like priority booking, or include free companion tickets.
Some organisations need customers to hold multiple Benefit Products on their account – for example, being part of a patron scheme and an access register, or offering festival passes as well as friend schemes.
Ticketsolve supports assigning multiple Benefit Products to a single customer, whether they’re purchased online, added via the Box Office, or gifted, making it easier to manage overlapping schemes and customer entitlements.
Why this matters
This opens up all sorts of possibilities:
- Offer layered benefits across your schemes
- Let patrons also join access registers
- Run festival passes alongside seasonal memberships
How it works
Only one discount per ticket
If a customer has more than one Benefit Product offering discounts, only one monetary discount will apply per ticket. The system uses the priority value set on the Benefit Products to decide which discount wins.
Example:
A customer holds two Benefit Products:
- 10% off, Priority 99
- 5% off, Priority 50
Ticketsolve applies the 10% off because it is on the Benefit Product with the higher priority.
Things to note
- You can combine Exclusive Access rules with a monetary discount, such as exclusive access to a ticket allocation and a 10% discount. Remember, however, only one monetary discount can be applied per ticket.
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If your discount schemes include Discount Limits or Purchase Limits, once a customer hits the limit for the first Benefit Product, the system will automatically apply the next eligible Benefit Product (based on the priority order you've set).
Setting Benefit Product priorities
Priorities can be set from 1 - 99, with 99 being the highest.
To set a priority on the Benefit Product:
1. Go to Manage > Products.
2. Select your Benefit Product.
3. Enter a number into the Priority field within the product set up page e.g. '90'.
4. Click Update to save.
Important
If you change a Benefit Product’s priority later, the original priority at the time of purchase still applies for that customer.
Enabling Multiple Benefits
The Multiple Benefits option can be enabled across the Account or at the Subdomain level.
1. Go to Settings > General Settings (or Settings > Subdomains > Settings to enable on one subdomain only).
2. Find the setting called "multiple benefits".
3. Tick to enable.
4. Click Update to save.
Ticketsolve Tip
Give each Benefit Product a colour so they’re easy to spot in Box Office!
1. Go to Manage > Products > [Your Benefit Product].
2. In the Product details page, click on the Highlight colour field.
3, Pick a colour or enter a HEX code.
4. Click Use this colour and then Update to save.
Online customer view
When a customer with an active benefit logs in online, the name of the first benefit, plus the number of benefits they hold, will appear beside their name in the top right corner of the screen.
In the image below, we can see that this customer holds a Theatre Friend benefit plus one other benefit:
If the customer clicks into the dropdown and navigates to their Account, they will see all of the benefits they currently hold and their expiry dates:
Box Office view
Multiple Benefits are visible in all the usual places:
In the Cart
When searching and adding a customer to the cart, the customer benefits appear next to their details:
On the Customer Record
Benefits are displayed in the customer bar and the Membership tab:
Search Orders
Benefits appear next to customer names in Search Orders:
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