Web Accessibility on Ticketsolve

All Ticketsolve customers' online pages are designed to meet the Web Content Accessibility Guidelines (WCAG) 2.2 to AA standard. What this means is that the online pages must meet certain criteria to be accessible for people with impairments to their vision, hearing, mobility, and thinking and understanding. 

The WCAG 2.2 AA includes requirements such as:

• Ensure content is easy to read (contrast)
• The page is traversable via a keyboard
• The application must support larger fonts and zoom levels

Whilst the majority of this takes place behind the scenes for you automatically, there are a couple of editable settings regarding web accessibility:

Alt text for Show images

It is possible to add Alt Text to Show images on your Ticketsolve site, so that screen reading tools can describe the images to users. To do this go to Manage > Shows > Uploaded image > 3 dots > Edit alt text > Add your text and click Save. For help on Alt text, take a look at these guides.

The character limit for Alt text on images is 125 characters.

Look and Feel colour contrast

In the Look and Feel settings for your site you have the ability to change background and text colours. If the contrast between these colours does not meet accessibility requirements, you will receive a warning:

For detailed instructions on changing the Look and Feel of your site, visit our guide on how to change the styling of your Ticketsolve website.

Accessibility Instructions snippet for screen readers 

You are able to add custom text across the account for customers using screen readers. You can find this snippet by going to Setting > Public Website Snippets and searching for a snippet called 'Accessibility instructions html'. 

In here you may want to put in any instructions or information regarding accessibility at your venue. 

Any text you add into this snippet will be embedded non-visually on all show pages.

Want to know more?

• How to change the styling of your Ticketsolve website
• Web Accessibility with Caspian Turner - Academy
• To learn more about the WCAG 2.2 standard, visit the UK Government website.

In addition to designing your online site to meet the WCAG 2.2 to AA standard, we are continuously working to go above and beyond the requirements, including running automated testing and frequent manual testing, and will be developing more features to further improve web accessibility on Ticketsolve sites.

If you would like further information Ticketsolve's accessibility requirements or have any questions, please drop our support team a message.