In this article we’ll look at the Post Event Alert MJML email template and cover when it is sent, what is included, and an example of how it looks.
If you're looking to set up a Post Event Alert email, check out our guide on How to set up the Post-Event Alert Automation for the steps to follow.
What is the Post Event Alert email?
The Post Event Alert is can be set to send X time after an event start time to all customers, for example 2 hours after the event. The email can be set to send across the entire Ticketsolve account, or for specific Programs, Shows or Events only. It’s a great way to continue your communication with customers after the event and gather feedback or share post-event experience surveys.
It’s important to remember that the Post Event Alert email will send to all customers regardless of marketing opt-in status, so is only to be used for information directly related to the event the customer has booked for.
The default Post Event Alert email includes:
- Personalised greeting
- Custom opener message - by default this includes the {{ event.show_name }} and thanks the customer for attending
- The {{event_snippet}} merge field to pull through any text in the "post event customer alert snippet" setting, which can be set at account level to pull through to all Upcoming Event Alert emails, or on a Program, Show or Event level, allowing you to have different information pulling through depending on which Program, Show or Event that the customer booked for.
- Custom closure message and sign-off
- Social icons
Example
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