It is important that ticket size and form settings be consistent throughout both Ticketsolve and the printer settings. Ticketsolve Connect is more sensitive to any errors or discrepancies in printer set-up so is more likely to pick up on any incorrect settings that may not have been evident previous to QZ printing being enabled.
Before you start, you need:
- Printer fully configured with ticket stock inserted and the Sensor aligned with the Notch / Black Mark. This will be different dependent on printer, and you should consult the printer manufacturer for guidance on configuring the printer and aligning the sensor.
- Measurements of the ticket stock in millimetres; height and width, including the stub.
If you are contacting Ticketsolve Support for assistance, you will also need to:
- Be logged onto the device with full Administrator access (as we will need to make changes to the device's settings).
- TeamViewer installed and the your TeamViewer ID and Password.
Device Printer Settings
Please note the below instructions are using Windows 11, and section names and steps may change if using a different operating system.
Checking / setting the Paper Form size
1. Access Control Panel > Hardware and Sound > Devices and Printers > Printers and Scanners.
2. Click Print Server Properties.
3. In the Forms tab, click Change Form Settings (admin access required).
3. Scroll down the list of forms to find the form for you ticket stock (usually called something like Concert Ticket, STIMA200 Roll Short, Ticketsolve, etc.). If one doesn't exist, click the tick box next to Create a new form.
4. Check / enter the Paper Size to ensure the width and height are the same size of the tickets. Please note that the 'width' here being the shorter size and the 'height' being the longer size, and it is in centimetres. E.g. for a standard 80mm x 140mm ticket stock, you would enter:
Width: 8.00cm
Heigh: 14.00cm
5. If you made any changes, click Apply to save your changes and OK to exit.
Checking / setting the Printer Defaults
1. Access Control Panel > Hardware and Sound > Devices and Printers > Printers and Scanners and find the correct printer.
Set Printer Properties
General Tab
1. Click into the relevant printer and select Printer Properties.
2. In the General Tab, click Preferences...
3. Check the Orientation. If the printer is a BOCA, ensure the orientation is on Landscape. If the printer is a Stima/Stimare, ensure the orientation is on Portrait. Any changes you make must be saved by clicking Apply.
4. Click Advanced... and check that the name of the form template in Paper Size is the one you have just set up / checked in the instructions above e.g. Concert Ticket, STIMA200 Roll Short, Ticketsolve, etc. If it is not, select it from the dropdown.
5. If applicable you will need to choose the correct setting for when printed tickets are cut. Under Cut/Present mode select:
- Cut/Present at End Page to cut every ticket
- Cut/Present at End Document to cut at the end of each printing document
6. Click OK to return to the Layout tab.
7. Click Apply to save your changes, and then click OK again to return to the Printer Properties view.
Advanced Tab (replicating General Tab settings)
1. Go across to the Advanced Tab.
2. Select Printing Defaults... You will now need to replicate the Preferences that you set in the General Tab above.
3. Check the Orientation. If the printer is a BOCA, ensure the orientation is on Landscape. If the printer is a Stima/Stimare, ensure the orientation is on Portrait. Any changes you make must be saved by clicking Apply.
4. Click Advanced... and check that the name of the form template in Paper Size is the one you have just set up / checked in the instructions above e.g. Concert Ticket, STIMA200 Roll Short, Ticketsolve, etc. If it is not, select it from the dropdown.
5. If applicable you will need to choose the correct setting for when printed tickets are cut. Under Cut/Present mode select:
- Cut/Present at End Page to cut every ticket
- Cut/Present at End Document to cut at the end of each printing document
6. Click OK to return to the Layout tab.
7. Click Apply to save your changes, and then click OK again to return to the Printer Properties view.
Device Settings tab
1. Return to the Printer Properties and scroll to the Device Settings tab.
2. If the printer is a BOCA:
- In Form to Tray Assignment, ensure the Default Path is set on the same paper size as in the steps above.
- Click Apply to save your changes and OK to exit.
3. If the printer is a Stima/Stimare:
- Check the input in Installable Options is set on the correct width of the ticket. Please note this is referring to the shorter size.
Ticketsolve Printer Profile
1. Open Ticketsolve and go to Settings > Printer Profiles.
2. Select the correct Printer Profile (if you don't have a Printer Profile set up yet, follow these instructions)
3. In the Options section, check the size is correct. Note that the 'width' and 'height' in here are to be reversed i.e. the 'width' being the shorter size and the 'height' being the longer size.
Ticketsolve Ticket Templates
1. Open Ticketsolve and access Settings > General Settings > "template_data_ticket".
2. Check the Page Height and Page Width against the measured ticket size and amend as appropriate.
Important: Make sure to be consistent in your changes by doing the same in the "template_data_customer", "template_data_payment" and "template_data_product" settings.
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