onsale_time

• Category: misc
• Key: onsale_time
• Type: timestamp
• Internal setting: false
• Scopes: [[:program, :show, :event]]

Overview 

This setting is used to put events on sale at a set time and date to ensure the event goes live on the dot! It can be set at show level, or event level. It can also be set at program level.

This function will only turn on the "Enable booking?" and "List online?" settings on, if they are not already.

It will not turn any other setting on, or turn any currently enabled setting off. This includes the "Online sales disabled?'" setting - if this has been toggled on, it will not be turned off by the onsale time setting, it must be done manually. 

Notes

To set an onsale time at show or event level, follow the below steps:

1. Go to Manage > Shows > show name
2. To set the onsale time at show level, go to Settings. To set the onsale time at event level, select the Run > Event > Settings

       3. Find the setting "Onsale_time" and open it

       4. Input the date and time you want the show/event to go onsale

       5. Click 'Update'

       6. Ensure neither, or only one of 'Enable Booking?' or 'List Online?' is set at the event level.

           See the below notes as to why!

Depending on whether you want the event to be viewable and bookable via Box Office before the onsale time, or not, then the below event settings will determine what you can/can't see:

Not bookable on box office or online

Enabled Booking - OFF
List Online? - OFF

This means that the event is not bookable on the Box Office, or online, until the onsale time.

Using this option, the show isn't listed online until the onsale time. If your site and Ticketsolve are synced via an XML feed you will need to consider clearing your site's cache at the time of the onsale so it appears on your own site at the same time it goes onsale. Otherwise, the show will not appear until the next time your site's cache is cleared (although this is fairly frequently usually).

Bookable on box office, but not listed online

Enabled Booking - ON
List Online? - OFF
This allows it to be booked on the Box Office end but won't appear online until the onsale time.

Using this option, the show isn't listed online until the onsale time. If your site and Ticketsolve are synced via an XML feed you will need to consider clearing your site's cache at the time of the onsale so it appears on your own site at the same time it goes onsale. Otherwise, the show will not appear until the next time your site's cache is cleared (although this is fairly frequently usually).

Not bookable on box office, listed online but not bookable

Enabled Booking - OFF
List Online? - ON
This allows it to be seen online but can't be booked until the onsale time. It will appear as SOLD OUT.

You can change this messaging in the show or event setting "website_sold_out_message" to say it goes on sale at TIME, DATE).

To change the "website_sold_out_message":

1. Go into the show or event settings.
2. Go to the setting "website_sold_out_message" and put in a message about when it goes on sale.
3. At the onsale time, the message will automatically disappear and tickets will be available to book.
4. Revert the "website_sold_out_message" so when the show does sell out, customers can see this.

Related articles

Auto onsale function

How to create a show