booking_charges

Category: booking fees
Key: booking_charges
Type: &nbsp;number (value in £/ € or % )
Internal setting: false
Scopes: [[:account, :ticket_price]]

Sean Hanly

Updated February 15, 2023 11:14

Overview

This setting gives the ability to add per ticket booking charges. When adding new booking charges the options to complete are:

Description - This is the name of the charge (such as restoration levy, admin fee, or just booking charge)
Amount - Value of the charge. This can can be a set value (such as 1.50) or a % (such as 10%). Currency symbols are not required when entering a value.
Hidden charge? - When ticked, this booking charge will not be displayed to customer, but instead will be wrapped up as part of ticket price (so if a ticket price is £10 with a hidden booking charge of £1, it would show to the customer as £11). These are sometimes referred to as 'inside charges'.
Tags - if you usually have booking charges / fees for benefit holders removed but do not want that to apply to this charge, enter the tag "noskip" here.

This per ticket booking charge can be amended at account or individual ticket price level.
If the booking charge is set as a percentage, the percentage amount is only calculated on tickets in the cart, not products or other booking charges / fees.
Percentage fees can be capped by using the format 15%:2 which would result in a 15% fee which is capped at 2.
Multiple charges can be added if required.