upcoming_event_customer_alert_enabled

• Category: customer alerts
• Key: upcoming_event_customer_alert_enabled
• Type: single tick box
• Internal setting: false
• Scopes: [[:account, :subdomain, :program, :show, :event]]

Overview 

This setting disables or enables the Pre-Event Alert Automation at various levels in the system to determine which event(s) the alert should apply to. It can be set at Account level, applying to all events on the account, or at Program, Show or Event level. 

This setting is one stage of the Pre-Event Alert setup and our How to set up the Pre-Event Alert Automation guide should be followed for the full setup instructions.

Notes

An upcoming event customer alert will be sent for each order of an event. If a customer has multiple orders for an event, they will receive multiple upcoming event alerts.

Related articles

• How to set up the Pre-Event Alert Automation
• Upcoming event customer alert snippet setting