At Ticketsolve, we want to make sure every part of your payment process is safe, secure, and transparent. That’s why Ticketsolve Pay is powered by MangoPay, one of Europe’s most trusted payment providers, to handle the secure processing of your customers’ payments.
This article explains who MangoPay are, how they’re regulated, and how they keep your funds and data protected.
Who is MangoPay?
MangoPay S.A. is a licensed electronic money institution based in Luxembourg. They provide secure payment technology for thousands of platforms across Europe, including marketplaces, ticketing systems, and fundraising platforms.
- Company name: MangoPay S.A.
- Registered office: 4 Rue Fort Wallis, L-2714 Luxembourg
- Company registration number: B173459 (Luxembourg Trade and Companies Register)
Regulated & licensed
MangoPay is fully authorised and regulated by the Commission de Surveillance du Secteur Financier (CSSF); Luxembourg’s financial regulator.
They hold an Electronic Money Institution (EMI) licence, which means they can:
- Issue and manage electronic money
- Provide payment services across the European Economic Area (EEA)
- Safeguard customer funds under EU law
Security & compliance
Security is one of the biggest reasons we chose MangoPay as our partner. They meet the highest European standards for payments and data protection.
Here’s how they keep everything safe:
- Fully compliant with PSD2 (EU Payment Services Directive 2)
- Uses Strong Customer Authentication (SCA) for certain actions
- PCI DSS certified for card data handling
- End-to-end encryption and secure API connections
- 24/7 fraud monitoring and anti-money-laundering (AML) controls
- Regular independent security audits
- Continuous improvement and re-evaluation of security measures
Their Security Contract Appendix sets out the strict standards that apply not only to MangoPay but also to any third-party provider working with them, including requirements around:
- Maintaining PCI DSS and ISO-aligned controls
- Performing regular penetration testing
- Ensuring any subcontractors meet the same standards
- Reporting and managing security incidents promptly
You can read more about MangoPay’s security and compliance framework here: MangoPay Security Overview
How your money is protected
MangoPay keeps your funds completely separate from its own business accounts. This means:
- Your money is safeguarded under Luxembourg law (specifically Articles 24-10(5) and 14 of the Law of 10 November 2009).
- Funds are held in segregated accounts, which ensures they’re always protected; even in the unlikely event of MangoPay’s insolvency.
Service level and availability
MangoPay commits to high service standards, including:
- 99% API availability for major systems
- Redundant data centres and regular continuity testing
- 24/7 system monitoring
In the rare event of downtime, MangoPay’s incident-response procedures ensure continuity and minimal disruption.
Data protection & privacy
MangoPay complies fully with the EU General Data Protection Regulation (GDPR). They only process data that’s essential for payment verification and compliance, and they never sell or share your information for marketing purposes.
- Privacy Policy: https://mangopay.com/privacy-statement
- Data Protection Officer: dpo.mangopay@mangopay.com
Fraud & compliance controls
MangoPay is legally required to monitor transactions for fraud, money laundering, or sanctions issues.
In certain cases, they may:
- Temporarily hold or block payments while checks are completed
- Ask for additional verification documents
- Suspend an account if suspicious activity is detected
These actions are standard practice for regulated payment institutions and exist to protect you and your customers.
Support & complaints
If you ever have a question about a payment processed through MangoPay, the best place to start is always Ticketsolve Support; we’ll help investigate and liaise directly with MangoPay where needed.
If your query relates specifically to MangoPay’s services, you can also contact them directly:
- Complaints: complaint@mangopay.com
- Regulator: Commission de Surveillance du Secteur Financier (CSSF)
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