Box Office Essentials Live Training - Academy

28 January 2026

Perfect for onboarding new starters (or giving those slightly fuzzy post-Christmas memories a quick reboot 😄), this Academy session with Sarah from our Support Team walked through the Ticketsolve Box Office basics - with plenty of practical tips along the way.

Navigating the Box Office

• Ticketsolve Primer: Cheatsheet and Quick Reference Guide
• The Box Office listings view
• Start or Join a Sales Session
• How to get in contact with Ticketsolve Support

Creating customers

• Search and view Customer Records
• Pinning Customer & Order Comments

Selling tickets

• How to process an Order (basic steps)
• How to resend a customer's confirmation email
• Making and Managing Reservations

Order management

• How to amend and refund orders
• Re-assigning a new customer account to an existing order

Want to know more?

• Box Office Advanced - Academy