In this article we are going to look at the Benefit Expired email template. This email is sent to a customer who has (had) an active Benefit Product (i.e. was a Friend, Patron, Supporter scheme member) but the Benefit Product (membership) has now expired. The email will let the customer know that their Benefit Product has expired and include a link back to the organisation's Ticketsolve online site for them to purchase a new Benefit Product.
What is included in the Benefit Expired email?
By default, your Benefit Expired email will state that the customer's Benefit has expired and include a link back to your Ticketsolve online site for the customer to purchase a new Benefit Product if they wish to.
If you have the option enabled, the customer will have previously also received a Benefit Expiry Warning email(s), letting them know that their Benefit Product is due to expire in X days and with a link to renew their Benefit before it expires.
Modifying your Benefit Expired email
The easiest way to customise or modify your Benefit Expired email template is using Mailchimp. You would need to design the email in Mailchimp, making sure you keep the required merge fields (we've got a ready made template you can update). You'd then export the HTML from Mailchimp, and add it into your Benefit Expired email template setting in Ticketsolve. To access our Mailchimp template and for instructions on how to customise it in Mailchimp, check out our guide on building a set of basic HTML system emails.
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