29 November 2023
Notes and articles
Enhanced customer tagging
You can create, edit and delete tags within the Manage Tags section of Ticketsolve. This includes creating tags with colours and emojis, that can be added to customer records. When a customer with an emoji tag is added to the cart at Box Office, you'll see the emojis from the tags directly below the customer's name.
This new feature goes hand-in-hand with the improved Check-in App, which displays emojis from tags when a customer's ticket is scanned in. By using tags with emojis on customer records, you can immediately see important customer details - like if the customer is a high-level donor, on your Access Register, or a corporate sponsor.
Invoice customisation
Invoices are a really handy way to request a payment by bank transfer etc., for orders where you don't want to take the payment upfront via Ticketsolve, like school groups or corporate bookings.
You can now customise your invoice template to include your company logo, payment instructions and bank details.
Gifting of digital gift vouchers
The Gifting of Gift Vouchers feature allows Money Voucher products to be sold and purchased as gifts, with a digital Gift Voucher being emailed to the recipient on a chosen date, along with a personalised gift message.
There's nothing you need to turn on to use this feature, however, we'd recommend checking your print at home voucher design to make sure it looks great when the recipient downloads it!
- Gifting of Digital Gift Vouchers
- How to create and use Gift and Credit Vouchers
- Designing and setting up Gift Vouchers for Print at Home/E-ticket
Require customer at Box Office
By default, orders placed at Box Office can be made and confirmed without a customer record being assigned to the order. In this case, the order goes under 'Unknown Customer'. If you'd like to prevent this happening, you can set your Ticketsolve account to require a customer record be added to all Box Office orders.
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