Customer Journey Automations - Academy

25 March 2026

Whether you're already using Ticketsolve's automations or yet to explore them, this session walks you through everything available to discover how to deliver the right message at the right moment, build stronger customer relationships, and save your team time while delivering a better experience for your customers.

Here's what the session covered:

• A recap of existing automations, including pre- and post-event alerts and first-time customer welcome emails.
• An introduction to the four new automations released this month, including product purchase follow-ups, team alerts when specific customers book, and a four-stage membership renewal campaign.
• A walkthrough of how to set each automation up in Ticketsolve.
• Ideas and use cases for how your organisation could put each one to work.

Want to know more?

• New Customer Journey Automations (March 2026)
• Introducing: Ticketsolve Automations