In this article we are going to look at the Membership Reminder (password reset) email. This email is sent to a customer when they click the forgotten password option on your online Ticketsolve site. You can also send this email to a customer from the Box Office by going into their customer record and sending a reset password email.
What is included in the Membership Reminder email?
By default, your Membership Reminder email will include:
- A message to let the customer know that they have requested to reset their password with your Ticketsolve account
- A link to click to reset their password
- Their login details (email address) and a link to your online site where they can log in
A customer will also be sent this email if you toggle on the Membership option on the customer record at Box Office (rather than the Membership Welcome email they would get if they created their own account online).
The reset password link will be valid for 30 minutes when it will then expire for security. It will also expire if the customer requests a new reset password email be sent (i.e. clicks the button more than once) - the most recent email sent will contain the active link.
Modifying your Membership Reminder email
The easiest way to customise or modify your Membership Reminder email template is using Mailchimp. You would need to design the email in Mailchimp, making sure you keep the required merge fields (we've got a ready made template you can update). You'd then export the HTML from Mailchimp, and add it into your Membership Reminder email template setting in Ticketsolve. To access our Mailchimp template and for instructions on how to customise it in Mailchimp, check out our guide on building a set of basic HTML system emails.
Want to know more?
- Building a set of basic HTML system emails
- Membership Welcome email
- Checkout Mailer (Confirmation Email)
- Introduction to Benefit Products and Memberships
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